When you buy from us, we want you to love what you get. If something is not right, here’s what you need to know:
The “No Problem” 30-day Guarantee
You may return or exchange your item for any reason within 30 days of the purchase for a full refund or replacement. Please note that we can’t guarantee that all items will be available all the time. If a replacement item is not available, we will issue a Parks Store gift certificate for the original purchase price.
In all cases, items must be in unused condition, and you are responsible for return shipping costs. In the unlikely event you receive a defective item, we consider its return to be in “unused” condition.
After 30 Days
Sorry, no refunds after 30 days, but exchanges are still OK.
How To Return an Item
Log in to your Parks Store account and follow the prompts:
https://store.oregonstateparks.org/index.cfm?do=account.dsp_orderLookup&replaceRefund=true
If you know your order number, go here:
https://store.oregonstateparks.org/index.cfm?do=account.dsp_account. Click on "Request a replacement or refund."
If you do not have an account, or if the item was a gift, please email park.info@oprd.oregon.gov or call 1-800-551-6949.
Exchange or Refund Processing Time
Please allow 7-10 business days after we receive your item.